Questions & Answers
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover & PayPal.
Do you charge sales tax?
All online orders shipping to Ohio will have sales tax of your appropriate county that you reside applied at checkout.
When will you ship my order?
We generally ship your order within 24-48 hours of order placement on business days (Monday-Friday until 4pm) Orders placed on Fridays after 4pm, Saturdays and Sundays will ship on the following Monday. When selecting a Priority Mail option (1-Day, 2-Day Etc.), please be aware that the shipping time starts after your order has been processed by our team and dropped at the local USPS office. Please note: During times of high volume, i.e. holidays or a large event, our processing and shipping time may be greater than 48 hours.
Can I track my shipment?
Yes. As soon as your order has been processed and shipped you will receive a shipping confirmation email with tracking information included. It may end up in a spam folder, so check there if you don't receive it in a timely manner.
Do you offer expedited shipping?
We apologize, but we do not currently offer expedited shipping at this time. All orders are shipped via USPS First Class or Priority Mail.
Do you ship internationally?
We gladly ship to most countries outside of the United States. Be aware that shipping times will not be the same as they are domestically. Purchaser will be responsible for any additional customs charges, duties, or fees upon delivery.
What is your return policy?
Returns and exchanges on unworn and unwashed items may be made within 14 days of your purchase. Please completely fill out the Return / Exchange form, which can be downloaded here. Please be aware that items may be out of stock when making an exchange, so please fill in alternative options. If we are unable to process your exchange we will refund you for the item. Please note that we do not reimburse any additional shipping costs you may incur when sending an item back for a refund or exchanging items outside of our two week window unless it is our mistake in shipping the wrong size or item. We do not charge to ship an item back to you when making an exchange within 14 days. Please double check your size on our website size chart.
Returning or Exchanging Merchandise:
1. Fill out Return / Exchange form - Download Here
2. Send Returns / Exchanges to:
CLE Clothing Co.
13000 Athens Ave.
Suite 102 A
Lakewood, OH 44107
Can I return / exchange an item bought online in your store?
You may return or exchange items bought through our online store at our flagship location downtown. Please bring your packing slip or the receipt which was emailed to you when you placed your order and we will gladly assist you!
Can I return / exchange an item bought in your store to your online store?
You may exchange an item bought in-store by filling out the Return / Exchange form, linked above, and shipping back to our WearHouse. Due to different payment systems, we are unable to process returns for store-bought items through the mail.
Can I return /exchange sale items?
We are sorry, but we cannot offer returns or exchanges on sale items. All sales are final.
The post office says my order has been delivered, but there's no package! Help!
Please email us so that we can investigate. email@example.com
How do your shirts fit?
They fit great! Our tees are cut for a youthful shape. Most of our garments fit a little snug to flatter almost any body type. If you're not sure what size to get or if you're in-between sizes, we recommend you order one size up. Please check the size chart located on our website to find more info on sizing. We print our shirts locally on American Apparel® and Bella® blank goods. Material information can be found on the product pages. If you have questions about sizing issues, please feel free to contact us for sizes you do not see in our inventory.
Do you carry sizes larger than 3X?
We understand that people come in all shapes and sizes. We wish we could carry all sizes and have all sizes in stock, but we are still a small company and only have so much space in our shops and wear-house. We currently carry men's sizes XS-3XL and womens sizes S-2XL in most products. We are a small boutique company and at this time we do not manufacture our garments and like most companies like ours we are tied to blank t-shirt distributors/wholesalers and the sizes and colors they provide.
Will my new shirts shrink after I wash them?
We print our designs on a variety of materials ranging from 100% Cotton, 50/50 polyester/cotton blend and 50/25/25 (50% Polyester / 25% Cotton / 25% Rayon) construction. We do not offer pre-shrunk items. We recommend washing in cool water and hang dry, but that is not necessary, tumble dry on low will help prevent shrinkage.
Do you wholesale?
We're always excited to hear from new retailers. To be considered for an CLE Clothing Co. wholesale account, please send an email to firstname.lastname@example.org. Make sure to include a copy of your OH Resale Certificate and links to your website and social media outlets (Facebook, Twitter, Tumblr, etc). We receive a large amount of requests for new wholesale accounts and work to respond to everyone in a timely manner. It takes approximately two weeks for an application to be processed. If you haven't received a response in this time frame, please don't hesitate to follow up with us.
How can I sell my products in your store?
If you would like to carry your products in your retail stores, please email via our contact page to discuss further and ask for a vendor application. You may also call our downtown shop: 216-736-8879. We receive a large amount of vendor applications and work to respond to everyone in a timely manner. It takes approximately two weeks for an application to be processed. If you haven't received a response in this time frame, please don't hesitate to follow up with us.
Can I pick up my order from your shipping warehouse?
Yes! We can arrange a warehouse pick-up. Please be aware that our warehouse hours vary from time to time. Please give us a call at 216-767-5884 to make arrangements.
I forgot to use my discount code at checkout, can you apply the discount and refund me for the difference?
We apologize, but we cannot offer refunds for discount codes after a sale has been made. Hold onto it and use it next time!
You sent me the wrong item, the wrong size, or forgot an item!
We are truly sorry for our mistake! While we try to get things right, we do make mistakes from time to time. Please email us and we will fix the problem for you.
I have a coupon; can I use it on a sale item?
Sorry, our coupons are only valid on regularly priced items.
Are you currently hiring?
We may be! Please take a look at our Jobs page for more information.
Do you offer custom services? Design or screen printing?
Yes, we offer custom design services from our talented design team for a fee. Please contact us for details and a quote. We currently do not offer custom screen printing services. We print our products through locally owned screen print shops.
Do you have a website?
Our website is www.cleclothingco.com. You are on it. Welcome. Tell a friend!